Accessibility Services
Your one-stop shop for AODA accessibility consulting
Choose the level of service that's right for you.
- AODA Accessible Customer Service Compliance Support
- AODA Accessible Information and Communication Compliance Support
- AODA Accessible Employment Policy and Procedure Compliance Support
- AODA Built Environment Accessibility Planning
AODA Accessible Customer Service Compliance Support
Not sure where to start with the AODA Customer Service Standard? This high level action plan (Word) gives specific direction and advice. We are also happy to share information and advice over the phone.
Policies and Procedures
The Customer Service Standard requires that organizations develop and document policies and procedures for delivering service to persons with disabilities. AccessAbility Advantage supports organizations through this process.
Option A
The Ontario Government has developed reference tools which your staff can use to develop your policies and procedures. If you have internal resources responsible for developing draft documents and implementing the policies within your organization, we can provide minimal support and oversight. We will review templates together and discuss the services your organization offers and how they are offered. We then recommend an approach that is practical and appropriate for your organization. This will involve several hours of telephone and email support. The cost is $300.
Option B
Alternately, we can take a lead role. We will
- Map the customer experience including all service entry points;
- Evaluate existing policies, procedures and practices for accessibility;
- Collaborate with you to recommend changes to practices including service delivered electronically, face to face and by telephone; and
- Develop accessible customer service policies and procedures (stand alone or integrated with existing).
Our cost to support policy development varies based on the size of the organization. Please contact us for a quote.
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Training
Accessible Customer Service Train-The-Trainer Course (Word)
Public courses run rugularly. Custom in-house courses are also available. Contact us soon to book a training date.
Accessible Customer Service Staff Training Course (Word)
All courses are delivered at your office and are customized to your organization. Contact us soon to book a training date.
Accessible Customer Service E-Learning (PDF)
Comply with the AODA Accessible Customer Service Standard training requirement with ease and confidence. Don’t be confused or feel lost. Experts in accessibility have come together to provide you with an AODA Accessible Customer Service E-Learning Course.
In partnership, the CNIB, March of Dimes Canada and The Canadian Hearing Society are offering an Accessible Customer Service E-Learning course that will give you the knowledge you need to comply with the new accessibility law.
Our course, produced by AccessAbility Advantage and Vubiz, is the most accessible course of its kind. It complies with the Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Standard, and is available in English, French, American Sign Language and la langue des signes québécoise.
Engaging and thought-provoking, it will provide you with the information you need as well as automated reports to facilitate completion tracking. In addition, course content can be customized for your organization.
More information. To place an order, call (416) 949-2071, TTY 1 (800) 537-6030.
Compliance Reporting
Compliance reporting involves logging on to a government website to answer a number of questions about what you have done to comply with the law. For support and information about important documents to maintain, contact us.
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AODA Accessible Information and Communication Compliance Support
AccessAbility Advantage will
- identify all electronic service delivery mediums;
- identify all print material shared with customers;
- evaluate any websites, online content, E-mail practices and print material for accessibility; and
- provide recommendations to improve accessibility with consideration for:
- content / language,
- formatting,
- programming (website and online forms), and
- delivery processes (overlaps with Customer Service); and
- support audit-proof compliance reporting.
When our Client has verified that they have completed all internal work and training included in our recommendations, AccessAbility Advantage will provide 'A+' certification for Accessible Information and Communication.
Accessibility Advantage also provides training on creating accessible electronic documents.
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AODA Accessible Employment Policy and Procedure Compliance Support
AccessAbility Advantage will
- evaluate existing employment policies, procedures and practices for accessibility;
- evaluate Client's employee pool requirements;
- collaborate with our Client to
- recommend changes to employment practices, and
- support development of, or changes to, employment policies and procedures (stand alone or integrated with existing); and
- support audit-proof compliance reporting.
When our Client has verified that they have completed all internal work included in our recommendations, AccessAbility Advantage will provide 'A+' certification for Accessible Employment Policy and Procedures.
Accessible Employment Training
Targeted to HR professionals training will focus on
- Supporting accessible employment policy and procedure;
- Creating summaries of essential duties of a job;
- Supporting employees with disabilities;
- Creating accommodation plans including addressing performance management, career development and redeployment; and
- Creating return to work procedures and work place evaluations.
Accommodation Support
Upon request, AccessAbility Advantage provides accommodation support.
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AODA Built Environment Accessibility Planning
AccessAbility Advantage will
- work with our Client to identify facilities to be audited and the standard to audit against;
- audit facilities; and
- provide a report with prioritized recommendations and cost estimates (optional).
AccessAbility Advantage also provides construction design and management (tendering, oversight, etc.).
When our Client has verified that they have completed all internal work included in our recommendations, AccessAbility Advantage will provide 'A+' certification for Accessible Built Environment.
