Accessible Customer Service Consulting and Train-The-Trainer, Rogers Centre
Home to the Blue Jays, the Rogers Centre hosts large entertainment and sporting events. The majority of their staff are seasonal, front-line service agents led by approximately 80 seasonal team leaders. Rogers Centre is not new to accessibility and has been providing highly accessible service for many years. AccessAbility Advantage is completing the development of their accessible customer service policies and procedures, and developing a customized train-the-trainer program that their team leaders will deliver at the start of each season. The program reference material will be integrated with the employee manual.
Accessible Customer Service Train-the-Trainer Course, Fraser Milner Casgrain LLP (FMC)
AccessAbility Advantage provided FMC with an Accessible Customer Service Train-the-Trainer course, customized for lawyers. The course focused on experiential activities and the practical application of the Customer Service Standards. The lawyers found the conversations “eye-opening” as they gained a new perspective on the attitudinal barriers faced by people with disabilities.
Accessible Customer Service Train-the-Trainer Course, Winners Merchants International
AccessAbility Advantage delivered a customized Accessible Customer Service Train-The-Trainer course to the Winners internal training team. The two-day course provided Winners with the knowledge they need to comply with the AODA Customer Service Standard. Their team will proceed with developing policies, procedures and practices, and integrate accessibility into the current internal training programs.
Travel Training Program, Metrolinx
AccessAbility Advantage is currently finalizing the development of a generic travel training program for the Greater Toronto Hamilton Area. The travel training program will be provided to riders who have the potential to use conventional transit. The majority of these individuals live with disabilities and would otherwise use more costly accessible transit services such as Wheel-Trans. The program uses a train-the-trainer model and community service agencies, such as March of Dimes, CNIB and the Canadian Hearing Society, who will deliver the program to consumers.