Consulting Projects

Accessibility Compliance Planning, Town of Blind River

AccessAbility Advantage helped the Town of Blind River to improve accessibility for people with disabilities. A+ worked in the community to audit buildings, educate staff and the broader community, and draft the Town’s Accessibility Plan and Accessible Customer Service Policy and Procedures. In addition, town staff completed the A+ Accessible Customer Service E-Learning course.

AODA Compliance Audit, Tarion Warranty Corporation

Monica Ackermann audited Tarion’s Customer Service policies, procedures and practices, along with their public website, employee and customer portals and electronic documents. AccessAbility Advantage’s report provides specific direction on how to further improve accessibility and comply with the upcoming Customer Service and Information and Communication Standards.

Accessibility Consulting, Delta Hotels and Resorts

AccessAbility Advantage supported Delta as they finalized their internally developed Accessible Customer Service Policy and Procedures and provided advice on assistive devices to be on-hand at each hotel for guests that request them. In addition, AccessAbility Advantage provided a panel presentation, comprised of four individuals with various disabilities, to Delta’s Accessibility Committee on positive and negative experiences at hotels.

Accessible Customer Service Policy and Procedure Review, Enbridge

Enbridge’s Accessibility Committee, comprised of cross-departmental representation, drafted their own AODA Accessible Customer Service Policy and Procedure documents. AccessAbility Advantage met and interviewed their team on their organization and practices, and subsequently provided specific recommendations to improve their draft AODA policy and procedure. This review provided Enbridge with practical advice and peace of mind in knowing they were taking an appropriate approach to accessibility.