All organizations in Ontario with one or more employees were required to comply with the Customer Service Standards as of January 1, 2012.
Not sure where to start with the AODA Customer Service Standard? This high level action plan (Word) gives specific direction and advice. We are also happy to share information and advice over the phone.
Policies, Procedures and Practices
The Customer Service Standard requires that organizations develop and document policies and procedures for delivering service to persons with disabilities. AccessAbility Advantage supports organizations through this process. We provide a range of support, from guidance and advice, to writing your policy for you.
Please contact us for a quote.
AccessAbility Advantage offers a range of training options including train-the-trainer, direct to staff and e-learning. See Customer Service Training Courses for more information.